ReliaShield combines multiple layers of protection and goes beyond basic credit monitoring for 360 degrees of identity defense. We offer comprehensive protection that reviews non-credit identity records in order to protect your identity. Protecting our subscriber’s privacy is at the forefront of ReliaShield.
2. WHAT INFORMATION DO WE COLLECT AND WHY?
We may collect personal information from which you can be identified, such as your name, date of birth, postal and e-mail address, phone number, national identifier or social security number (as applicable) and credit card details.
We will use this data to access and monitor various data sets that you request us to monitor as part of your identity protection service and for the prevention and detection of fraud. When you close your account, we may continue to share information about you according to our legal and regulatory requirements.
We will use the information you provide us solely for the purpose of providing you with the products and services you have requested and for administering our relationship with you, internal business purposes, our product or service development and/or statistical analysis.
In some instances, we may ask information from you about others (such as your child’s information). We will only use that information for the specific reason for which it was provided to us.
3. DO WE DISCLOSE OR SHARE YOUR INFORMATION?
In order for us to provide you with our identity protection service and for the prevention and detection of fraud, we will share your personal information with third parties who perform services on our behalf. Depending on the service you have requested, we may share your name, e-mail address, national identifier or social security number (as applicable). We will also share your billing information with a credit card processing company in order to bill you for goods and services. These companies are authorized to use your personal information only as necessary to provide these services to us.
In certain situations, ReliaShield may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
As may be required by law, we may also disclose your personal information, for example to comply with a subpoena, or similar legal process, when we believe in good faith that the disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In addition, in the event of a merger, acquisition, or any form of sale of some or all of our assets to a third party, we may also disclose your personal information to the third parties concerned or their professional advisors. In the event of such a transaction, the personal information held by ReliaShield will be among the assets transferred to the buyer.
4. IS YOUR INFORMATION SECURE?
We have appropriate physical, technical and organizational measures in place to protect your data when held by ReliaShield that comply with relevant legal and best practice requirements. When you enter sensitive information (such as a credit card, social security number or login credentials) as part of the enrollment process, we encrypt the transmission of that information using secure socket layer technology (SSL).
When you submit information to ReliaShield through the relevant portal or web site, you should be aware that your information is transmitted across the Internet and that no method of transmission over the Internet is 100% secure. Although we take reasonable security measures to protect your information when we receive it, you also need to ensure you take appropriate steps to protect your information.
6. WILL WE SEND YOU OFFERS OF OTHER RELIASHIELD PRODUCTS AND SERVICES?
Our range of identity protection products and services is constantly evolving to match the increasingly sophisticated market in which we operate. We will not send you details of other ReliaShield products or services or those of any reputable third parties without your prior consent and you can change your mind at any time by contacting us. In the limited instances we send you promotional or other informational communications, you may opt-out of receiving them by following the instructions included in each communication, by e-mailing us at the e-mail address provided below or by contacting us through one of the methods listed below.
We may combine the information we have automatically collected from you with other information we collect about you. We do this to improve services we offer you, to improve, analytics, or web site functionality, and to develop new products and services. The following are some examples of information we may collect:
- ReliaShield Web site pages you view
- Emails that you open or forward
- Links you click on
- Forms you complete
In connection with the web site, for example during the enrollment process or upon log into the web site portal, information about your computer, such as the device ID and other accompanying technical attributes and characteristics, may be accessed, retained and used by us or our service provider solely to analyze trends, track users’ movements on the web site, and to gather demographic information about the user base as a whole. If you access our web site through a mobile device, we also may collect information about your device, such as the device ID or another identifier as permitted by the manufacturer.
We, and the third parties we engage to perform analytics services, use both session ID cookies and persistent cookies. Specifically, we use session-based cookies in order to store language and other country specific preferences such as support contact information. ReliaShield may also utilize cookies in order to track internal metrics of site usage. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the web site.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we collect about you.
Third parties with whom we partner to provide certain features on our website also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
9. LINKS TO OTHER WEB SITES
10. SOCIAL MEDIA WIDGETS
Attn: ID Theft Privacy
6213 Charlotte Pike
Nashville, TN 37209
Effective Date: August 1, 2017